1. Overview and Service Delivery Scope
vivyinstaler (accessible via www.vivyinstaler.com) provides professional domestic culinary support and household assistance coordination services for clients across the European region. All services are arranged and performed in strict accordance with the agreed parameters established between the client and our company, governed by the laws of the Republic of Lithuania and applicable European Union regulations.
2. Operational Workflow and Fulfillment Timeframes
Our service fulfillment model operates through a structured two-stage process:
- Stage One (Online Deposit & Booking Confirmation):
- Upon selecting a desired culinary service package on www.vivyinstaler.com, the client submits an initial deposit online through our secure checkout system.
- Timeframe: Booking confirmation and scheduling assignment are processed and communicated to the client via email (housekeeper@vivyinstaler.com) within 24 to 48 hours following the successful receipt of the online deposit.
- Stage Two (On-Site Service Execution & Final Settlement):
- Bespoke domestic culinary assistance is delivered on-site at the client’s residential premises on the scheduled date and time agreed upon during the booking confirmation phase.
- Timeframe: The physical service duration is strictly executed according to the specific schedule booked by the client (e.g., standard daily or multi-hour sessions as detailed in the service package). Upon completion of the on-site work, the remaining balance of the service fee is finalized and collected through our authorized offline payment channels.
3. Booking Modifications, Rescheduling, and Cancellation Timeframes
To ensure efficient operational coordination, clients must adhere to specific timeframes for altering or canceling their scheduled service appointments:
- Rescheduling Requests: Clients may request a change to their scheduled service date or time by contacting us via email at housekeeper@vivyinstaler.com no later than 48 hours prior to the originally scheduled start time. Requests submitted within less than 48 hours may be subject to administrative rescheduling limitations.
- Cancellation Policy:
- If a client cancels a booking more than 48 hours before the scheduled service commencement, arrangements regarding deposit adjustments or refunds will be evaluated in accordance with our administrative guidelines.
- Cancellations requested less than 48 hours prior to the scheduled service appointment, or failure of the client to provide access to the premises at the designated time, may result in the forfeiture of the initial online deposit to cover allocated operational overhead.
4. Service Fulfillment Exceptions and Force Majeure
vivyinstaler makes every commercial effort to fulfill scheduled domestic assistance services punctually. However, service delivery may occasionally be impacted by unforeseen circumstances beyond our reasonable control, including severe weather events, acute personnel unavailability due to illness, or regional transport disruptions.
In such exceptional events, our administrative team will contact the client via email as promptly as possible to reschedule the service appointment to an mutually agreed alternative date and time, ensuring compliance with applicable regional consumer standards.