1. What services does vivyinstaler provide?

vivyinstaler organizes professional domestic culinary support and household assistance services delivered directly within private residential premises across the European region. All service arrangements are structured to meet the practical requirements specified by our clients in full compliance with applicable Lithuanian and European Union regulations.

2. How does the booking and payment process work?

Our commercial workflow utilizes a structured two-stage operational model:

• Online Deposit: Clients select their requested service package via www.vivyinstaler.com and submit an initial deposit online through our secure checkout system to reserve the scheduled time slot.
• Offline Final Settlement: Following the completion of the bespoke on-site culinary assistance rendered according to the agreed parameters, the remaining balance of the service fee is calculated based on the actual scope of work delivered and settled through our authorized collection channels.

3. Which payment methods are accepted on the website?

We accept major credit and debit card transactions processed securely online through our authorized payment processing infrastructure. All financial interactions on www.vivyinstaler.com are handled in Euros (EUR) and are subject to standard verification protocols.

4. What is your policy regarding booking modifications and cancellations?

Clients may request adjustments or cancellations to their scheduled domestic assistance bookings in accordance with our operational terms. Specific notice requirements and administrative parameters governing service scheduling adjustments are outlined in our binding service agreements.

5. How long is my personal and transactional data retained?

In strict adherence to European data protection regulations (GDPR) and Lithuanian statutory legislation:

• Financial and Accounting Records: Retained for a period of 10 years following the close of the respective financial year to satisfy legal tax reporting mandates.
• Booking and Correspondence Logs: Maintained for a period of 5 years from the date of the last active customer interaction for administrative and operational defense purposes.

6. How can I contact customer support?

For any inquiries regarding our domestic service packages, bookings, or operational procedures, clients may reach our administrative coordination team via email at housekeeper@vivyinstaler.com. We review and respond to all inquiries within 24 hours of receipt during standard business operations.