1. Acceptance of Terms
Welcome to vivyinstaler, operated via www.vivyinstaler.com. By accessing our website, browsing our domestic culinary service offerings, or submitting an order, you agree to be legally bound by these Terms of Service. These terms constitute a binding legal agreement between you (the client) and vivyinstaler, governed by the laws of the Republic of Lithuania and applicable European Union regulations. If you do not agree with any part of these terms, you must refrain from using our website and services.
2. Service Scope and Operational Workflow
vivyinstaler provides professional domestic culinary support and household assistance coordination services for clients across the European region. Our commercial workflow is structured into a transparent, two-stage transaction model:
- Stage One (Online Reservation and Deposit): Clients select their desired culinary assistance package through www.vivyinstaler.com. To formalize the booking and reserve the scheduled service slot, an initial deposit payment is collected online via our authorized payment processor, Stripe.
- Stage Two (Offline Customization and Final Settlement): Following the completion of the bespoke on-site household and culinary assistance—customized directly to the client’s practical requirements—the remaining balance of the service fee is determined by the actual scope of work delivered and settled through our established offline collection mechanisms.
3. Payment Processing and Financial Terms
Financial transactions processed through www.vivyinstaler.com are handled securely using Stripe as our designated payment processing provider.
- When you submit a deposit or complete payment transactions on our website, your financial and payment card information is processed directly by Stripe in compliance with international security standards.
- All prices and fees displayed on www.vivyinstaler.com are stated in Euros (EUR) unless otherwise specified, and are subject to applicable statutory taxation requirements under Lithuanian and European law.
4. Data Controller and User Data Retention
www.vivyinstaler.com acts as the data controller for all personal information collected through this website and during the course of our service engagements.
In strict compliance with European and Lithuanian data protection regulations, we retain user personal data, transaction records, and booking correspondence only for the duration strictly necessary to fulfill our legal, tax, accounting, and operational obligations:
- Financial and Transaction Records: Maintained for a period of 10 years following the end of the relevant financial year, in accordance with statutory accounting and tax compliance laws in Lithuania.
- Booking and Operational Correspondence: Retained for a period of 5 years from the date of the last active customer interaction to manage administrative records and legal obligations.
5. Intellectual Property Rights
All textual information, original imagery, visual elements, and digital media featured across www.vivyinstaler.com are the exclusive property of vivyinstaler or are utilized under legitimate, unencumbered licensing terms. Unauthorized reproduction, commercial distribution, modification, or republication of any material from this website is strictly prohibited under European copyright laws.
6. Limitation of Liability and Governing Law
- Operational Execution: vivyinstaler delivers its household and culinary assistance services with professional care and diligence. Our total liability regarding service execution is strictly limited to the direct scope and value of the specific service agreement established with the client, subject to mandatory consumer protection legislation from which liability cannot be legally excluded.
- Governing Jurisdiction: These Terms of Service, along with any separate agreements whereby we provide services to you, shall be governed by, construed, and enforced in accordance with the laws of the Republic of Lithuania. Any legal disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts located in Lithuania.