1. Introduction and Data Controller Information

Welcome to vivyinstaler (accessible via www.vivyinstaler.com). We respect your privacy and are committed to protecting your personal data in strict compliance with the General Data Protection Regulation (GDPR) and the legal framework of the Republic of Lithuania.

This Privacy Policy explains how www.vivyinstaler.com (referred to as “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our website or book our domestic culinary support services.

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is www.vivyinstaler.com, headquartered in Lithuania. You may direct any data protection inquiries or requests to our designated contact point at housekeeper@vivyinstaler.com.

2. Information We Collect

We collect and process personal data that is strictly necessary for the execution of our household assistance and booking management operations:

• Identity and Contact Data: Full name, residential address, telephone number, and email address (including housekeeper@vivyinstaler.com).
• Transaction and Booking Data: Details concerning service packages selected, deposit records, scheduling notes, and billing preferences.
• Financial and Payment Data: Transaction identifiers and billing details. Please note that direct credit or debit card data is securely captured and processed by our authorized payment processor, Stripe.
• Technical and Usage Data: IP address, browser type, operating system, and browsing interactions on www.vivyinstaler.com, collected via cookies and standard server logs.

3. Purpose and Legal Basis for Processing

We process your personal data under the following lawful bases established by European and Lithuanian data protection laws:

• Performance of a Contract: Processing is necessary to facilitate your culinary service bookings, coordinate on-site arrangements, and fulfill our contractual obligations to you.
• Legal Compliance: Processing is required to comply with statutory accounting, tax reporting, and regulatory mandates under Lithuanian and EU law.
• Legitimate Interests: Processing is conducted to maintain the security of our website, prevent fraud, and manage internal business operations, without overriding your fundamental rights and freedoms.

4. Payment Processing via Stripe

To process financial transactions securely and efficiently for our domestic service bookings, www.vivyinstaler.com integrates Stripe as our primary payment processing provider.

When you make a payment or submit a deposit on our website, your payment details are transmitted directly to Stripe. Stripe processes your personal and financial data in accordance with its own privacy policies and global security standards. We do not store full payment card details on our local servers.

For further details regarding Stripe’s data handling practices, please review Stripe’s official privacy documentation.

5. Data Retention Periods

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or reporting requirements under Lithuanian and European regulations:

• Transaction and Financial Records: In compliance with statutory accounting and tax legislation in Lithuania, invoices, payment records, and associated transaction data are retained for a period of 10 years following the end of the respective financial year.
• Customer Account and Booking Correspondence: Communications, contact logs, and booking profiles are retained for a period of 5 years from the date of the last active interaction to manage potential service queries, legal defenses, or administrative reviews.
• Technical and Cookie Logs: Website access logs and analytics data are typically retained for a period not exceeding 12 months, unless a longer retention period is mandated for cybersecurity or network integrity investigations.

Upon the expiration of the applicable retention period, personal data is securely deleted, anonymized, or destroyed in accordance with data protection protocols.

6. Data Subject Rights

Under the GDPR and Lithuanian privacy laws, you possess specific rights regarding your personal data:

• Right of Access: You have the right to request confirmation regarding whether we process your data and obtain a copy of your personal data.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to statutory retention obligations.
• Right to Restriction of Processing: You can request the temporary suspension of data processing under specific legal conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Object: You may object to the processing of your data when based on legitimate interests.

To exercise any of these rights, please submit a formal written request to our designated email address: housekeeper@vivyinstaler.com.

7. Data Security Measures

We implement appropriate technical, organizational, and physical security safeguards to protect personal data against accidental loss, unauthorized alteration, disclosure, or destruction. Access to personal information is strictly restricted to authorized personnel who require such access for legitimate operational purposes.

8. Amendments and Governing Law

We reserve the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory modifications. Any revisions will be published directly on www.vivyinstaler.com with an updated effective date.

This Privacy Policy shall be governed by, construed, and enforced in accordance with the laws of the Republic of Lithuania and applicable European Union legislation.